The video illustrates making a new appointment with a client, typically at the end of the session.
The session just ended is the first session on Monday the 5 of January.
The client Alan is premilary booked at Monday the 12. of January, but Alan is only available on the 14 of January at Hans' session.This session is preliminary though.
So we will book Alan at that time-slot.
The process consist of:
A hot potato is nothing else than a reminder of a problem, to be dealt with when appropriate.